Equal terms? Manifestations of inequality in parents’ contacts with the Social Insurance Agency about parental leave
Primary investigator: Marie Flinkfeldt, Centre for Social work, Uppsala University.
Participating researchers: Frida Höglund, Centre for Social work, Uppsala University.
Funding: Forte.
Duration: 2018-2022.
Project description: This project investigates the organization of parents’ contacts with the Swedish Social Insurance Agency about parental leave. The project examines recorded customer service phone calls, emails between clients and social insurance officers, and interaction on the SSIA’s Facebook page for parents. The analyses focus on aspects related to gender equality and equal treatment, emphasizing the role of language in providing service and information. In addition, the project aims to provide a better understanding of the conditions for interacting with the SSIA in different digital and non-digital channels and the challenges linked to digitized, textual interaction.